Wick It Candle Bar typically ships within 3 business days from your order. All orders placed after 5 pm Friday EST will ship by Wednesday of the following week. If you need your order in a rush, please contact us and we will do our best to accommodate!

We want you to love your candles as much as we do! If you don't love your candles, we will gladly accept all returns for unused candles and melts. Buyer is responsible for paying shipping on return. We will either offer a credit or refund your money within 5–7 business days of receiving the returned product.

We are happy to offer an exchange if you receive a scent you don't love. Please email us at sales@wickitcandlebar.comand provide the following information. Buyer is responsible for paying for shipping on exchanges.

• Order number
• Full product name and size
• Indicate that you are requesting an exchange
• Reason for the exchange

We will review and address your claim within 3–5 business days. We do not exchange damaged, used, or custom/personalized items. Exchanges are only available up to 30 days after receiving your order.

Yes! Our primary goal is to create quality scented candles that are eco-friendly and safe to burn. Our premium 100% vegan soy wax does not contain any chemicals on California's Prop 65 list. Our candles are cleaner burning, non-toxic, and biodegradable.

Yes! All Wick It Candle Bar products are paraffin-free. Many store-bought candles are made with paraffin wax, which is petroleum-based and can produce harmful by-products when burned. Wick It candles are premium soy candles — safe for your home and the environment.

Yes! All the fragrances we use are phthalate-free and do not contain any harmful chemicals.

The first time you light your candle, make sure the wick is trimmed to ¼ inch and burn for a minimum of two hours so the wax pools all the way to the edges of the vessel. This creates a candle memory — from that point on, your candle will remember how to burn evenly for the rest of the wax.

A bumpy appearance is a natural characteristic of premium 100% natural soy wax — it means you have the real thing! You may also notice slight discoloration or frosting. These aesthetic qualities do not impact how the candle burns.

Wick It makes every effort to describe our scents accurately, however everyone's nose is different and you may detect different fragrance notes than others. That's part of the beauty of handcrafted candles!

As a safety precaution, our candles are designed to leave up to ½ inch of wax so the container never gets too hot. When your candle reaches this point, it's time to shop for more! ♥

We recommend burning your candle within two years of purchase for the best results.

Yes! We would love to work with you. For custom orders, please visit our Custom Candles page. For wholesale orders, please visit our Faire page: Click Here.